Why choose Bloq?
We’ve worked in development and also paid service charge – therefore we know what poor Block Managers can and can’t do. Bloq believe in giving you the best possible service to protect your financial and emotional investment in your property. Please look at the testimonials around the website. We are also a Chartered Practice and follow the guidelines of the Royal Institution of Chartered Surveyors (RICS).
How do you choose your contractors? And what is the balance between quality and cost?
We work with a range of partner contractors who have proven to be reliable and good value; we will for the most part recommend the use of these contractors rather than getting three prices for everything because, to be honest, we find that we get better results from contractors who have invested in working with us. We believe that in the long run this gives you and us the best value. We review the appointment of contractors annually or more regularly as required.
Do you take any kickbacks or commission?
Unlike some Block Management Agents, we don’t take any commission or kickbacks from any of the services that we procure on your behalf. Not even insurance. The Service Charge is client money and we believe that it’s not ethical to be paid to do a job and then be paid again from a service provider.
Do you charge a fee for carrying out works?
Arranging most works is included within our fixed fee. Sometimes for large works which requires a tender process or project management, e.g. large Section 20 Works, then we may need to agree a fee with you before we start.
How often do you check the blocks?
As often as we need to; we inspect at least every other month, but if we need do, we’ll attend and sort issues out at no extra fee.
What systems do you use? And are you registered under the Data Protection Act?
We use a proprietary Block Management software system which is Cloud based. Leaseholders can access their own information and certain information for the block using the client extension of this software. We are registered under the Data Protection Act and treat your information, like your money, with the upmost respect.
How do you deal with Service Charge funds? Who receives the interest and who pays the bank fees?
Service charge monies are held in a designated client account strictly in accordance with RICS Members’ Accounts Regulations and all accounts are administered in accordance with the RICS Clients’ Money Protection Scheme, and in accordance with the RICS Code of Practice for Residential Managing Agents. We reconcile the accounts every 4 weeks at least. At time of writing (February 2017) in the low interest environment, we’re not getting any interest. If we did, it would credited to the sinking fund. Similarly, any charges are paid by the block account.
How do you deal with unpaid service charges? And how do you deal with non-paying lessees?
To date (February 2017) we’ve never had to revert to solicitors. Never. Maybe because we manage the buildings so well, or have tight credit control, but by and large most of our customers pay on time, and the few that don’t are reminded of their obligations under the lease or transfer that they signed when they bought the property.
How do you deal with complaints?
We are confident that our clients are happy with the service we provide. And we welcome feedback over where we can improve. Sometimes however, we accept that occasionally things can go wrong, and in such an event we welcome the opportunity to deal with any complaint fairly and promptly. A copy of our Complaints Procedure can be found here.
Do you offer an out-of-hours service?
Yes. You can get hold of us out of hours.